Shipping and Returns
Shipping & Returns
We dispatch all orders placed before 3pm on the same business day and ship New Zealand-wide via NZ Couriers. Below you will find our delivery options, store pickup details, and returns policy. If you have a question not covered here, please contact us, call 0800 853 238, or call our Petone office on +64 4 589 0085.
New Zealand Delivery
Courier Delivery — New Zealand Wide
We use NZ Couriers for all New Zealand deliveries. Shipping is free on orders of $85 or over — otherwise a flat rate of $8.90 applies. All orders placed before 3pm on a business day are dispatched the same day. Once dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your parcel on the NZ Couriers website.
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Orders under $85 | $8.90 | 2–3 business days (urban); 4–6 business days (rural) |
| Orders $85 and over | Free | 2–3 business days (urban); 4–6 business days (rural) |
No PO Box deliveries. Due to the significant increase in courier costs for PO Box deliveries, we are no longer able to ship to PO Boxes. Please provide a physical street address at checkout. If you live in an area serviced only by NZ Post, please contact us and we will do our best to accommodate you.
Undelivered Parcels
If a delivery attempt is unsuccessful, the courier will leave a card with instructions for collection or redelivery. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery — additional shipping charges may apply. Please ensure your delivery address is accurate at the time of ordering.
If your order has not arrived within two business days of the expected delivery window, please contact us at orders@tleaft.co.nz, call 0800 853 238 or +64 4 589 0085 with your order number. Claims for non-delivery cannot be accepted more than 30 days after the date of order.
Store Pickup
Free store pickup is available at both our Wellington CBD retail store and our Lower Hutt warehouse in Petone. Select your preferred pickup location directly from the checkout page.
Dukes Arcade, 1 Manners St
Wellington CBD
Phone: 04 470 7714
Hours:
Mon–Fri: 9am–5.30pm
Saturday: 10am–5.30pm
Sunday: 10am–5pm
64 Victoria Street
Petone, Lower Hutt 5012
Phone: +64 4 589 0085
Hours:
Mon–Fri: 9am–4pm
Returns, Exchanges & Refunds
We take pride in the quality of everything we send out. If something is not right, please get in touch and we will sort it out.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us at orders@tleaft.co.nz as soon as possible with your order details. We will arrange a replacement or refund at no cost to you.
Change of Mind
We are happy to accept returns for change of mind on unopened, undamaged items. The cost of returning goods to us is the customer's responsibility. Once we receive and inspect the item, we will arrange an exchange or refund. We will cover the cost of sending any replacement back to you.
Please contact us before sending anything back so we can confirm the return and ensure it is processed smoothly.
Returns Address
Returns c/- T Leaf T Ltd64 Victoria Street
Petone, Lower Hutt 5012
Questions about a return? Contact us, call 0800 853 238 or +64 4 589 0085 before sending anything back.
International Shipping
We ship to a range of countries worldwide. International orders are shipped tax-free, saving 15% off listed prices, and leave our warehouse within 2–3 business days. For Australia, Canada, and the United Kingdom, you can choose between NZ Post International or DHL Express at checkout. International shipping charges are non-refundable.
Note: Shipping to the United States is temporarily suspended. As of September 2025, we have paused US shipping due to changing complexities around delivery and costs. We will update this page when US shipping resumes.
Shipping Rates & Estimated Delivery Times
| Destination | NZ Post International | DHL Express | NZ Post Delivery | DHL Delivery |
|---|---|---|---|---|
| Australia | NZ$45.00 | NZ$60.00 | 10–15 working days | 4 business days |
| Canada | NZ$95.00 | NZ$148.09 (up to 4kg) | 10–15 working days | 4 business days |
| United Kingdom | NZ$95.00 | NZ$171.61 (up to 4kg) | 10–15 working days | 4 business days |
| Rest of World | NZ$95.00 | — | 20–25 working days | — |
NZ Post International orders are not tracked. DHL Express orders are tracked. Delivery estimates are based on experience and are not guaranteed. Delays may occur due to customs inspection, border processes, or carrier capacity — these are outside our control.
Holiday period notice: During the Christmas and holiday period (1 November to 15 January) delivery times may increase due to carrier delays beyond our control. Please allow additional time when ordering during this period.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in our shipping rates. We recommend checking your local customs requirements before ordering.
Country Border Controls for Tea Products
Importation rules vary by country and we cannot guarantee that all teas and infusions will be permitted entry at every border. If an imported tea does not meet border requirements, it may be heat-treated at the importer's expense or destroyed. We cannot accept responsibility for delays or issues that occur after an order has left our facility.
Australian customers: Australian biosecurity restrictions mean that teas or infusions containing seeds, nuts, fruits, citrus pieces, or flowers may be detained by Australian Customs and are purchased at your own risk. We do not recommend ordering herbal infusions or teas containing these ingredients for delivery to Australia. Please check current Australian biosecurity guidelines before placing your order.
If you have concerns about a specific country, please email us and we will advise on any known restrictions.
Countries We Ship To
Australia, Brazil, Canada, Denmark, France, Germany, Greece, Hong Kong SAR China, Iceland, Ireland, Japan, Kuwait, Malaysia, Netherlands, Philippines, Saudi Arabia, Switzerland, Taiwan, Thailand, United Kingdom.
If your country is not listed, please contact us — we may still be able to help.
Frequently Asked Questions
How much does delivery cost in New Zealand?
Courier delivery is free on orders of $85 or over. For orders under $85, a flat rate of $8.90 applies. All orders placed before 3pm on a business day are dispatched the same day. We ship New Zealand-wide via NZ Couriers.
How long does New Zealand delivery take?
Standard courier delivery typically takes 2–3 business days for urban addresses and 4–6 business days for rural addresses. Orders placed before 3pm on business days are dispatched the same day.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. For New Zealand orders, enter this on the NZ Couriers website to follow your parcel's progress. For international orders, tracking is available if you chose DHL Express at checkout — NZ Post International orders are not tracked.
Can I pick up my order in store?
Yes. Free store pickup is available at our Wellington CBD retail store and our Lower Hutt warehouse in Petone. Select your preferred pickup location at checkout.
Do you deliver to PO Boxes?
No — we are no longer able to ship to PO Boxes due to the significant increase in courier costs for that service. Please provide a physical street address when placing your order.
What is your returns policy?
We accept returns on unopened, undamaged items. If your order arrives damaged or incorrect, we will arrange a replacement or refund at no cost to you. For change of mind returns, you cover the cost of returning the item and we cover the cost of sending any replacement. Please contact us before returning anything.
Do you ship internationally?
Yes — we ship to Australia, Canada, United Kingdom, and a range of other countries. International orders are shipped tax-free (saving 15% off listed prices) and leave our warehouse within 2–3 business days. For Australia, Canada, and the UK you can choose between NZ Post International or DHL Express at checkout. Australia: NZ$45 (NZ Post) or NZ$60 (DHL, 4 business days). Canada: NZ$95 (NZ Post) or NZ$148.09 (DHL, up to 4kg). United Kingdom: NZ$95 (NZ Post) or NZ$171.61 (DHL, up to 4kg). Rest of World: NZ$95 via NZ Post, 20–25 working days. NZ Post orders are not tracked; DHL Express orders are tracked. Note: shipping to the United States is temporarily suspended as of September 2025.
Are international shipping charges refundable?
International shipping charges are non-refundable. If you have a concern about an international order, please contact us and we will do our best to resolve the situation fairly.
Are there restrictions on importing tea internationally?
Importation rules vary by country. Australian customers should be aware that teas containing seeds, nuts, fruits, citrus pieces, or flowers may be detained at the border. If a tea does not meet a destination country's requirements, it may be subject to heat treatment at the importer's expense or destroyed. We recommend checking your government's importation guidelines before ordering. Contact us at orders@tleaft.co.nz if you have concerns about a specific country.